Refund policy

Swag Epic Apparel Return Policy

At Swag Epic Apparel, we want you to love your order. If something isn’t quite right, we’re here to make the return process simple and stress-free.


Easy 15-Day Returns

You may return eligible items within 15 days of delivery for a refund or store credit.

Items Eligible for Return

To qualify for a return, items must be:

  • ✔ Unworn and unwashed

  • ✔ In original condition with tags attached

  • ✔ Free from stains, odors, or damage

  • ✔ Returned within 15 days of the delivery date

Non-Returnable Items

For hygiene and customization reasons, the following items cannot be returned:

  • ✖ Final sale or clearance items

  • ✖ Customized or personalized products

  • ✖ Gift cards


How to Start a Return

Starting a return is easy:

  1. Contact us at [your support email] with your order number and reason for return.

  2. We’ll send you return instructions and the return address.

  3. Package the item securely and ship it back using your preferred carrier.

Tip: We recommend using a trackable shipping method to ensure your return arrives safely.


Refunds & Store Credit

Once we receive and inspect your return, we’ll process your refund within 5–7 business days.

  • 💳 Refunds are issued to your original payment method.

  • 🛍️ Store credit is available if you prefer to exchange for another style or size.

Please note: Original shipping fees are non-refundable unless the item arrived damaged or incorrect.


Exchanges

Need a different size or style? We currently handle exchanges through store credit or a new order to ensure the fastest service and best product availability.


Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We’ll make it right as quickly as possible at no additional cost to you.


Why Shop With Confidence at Swag Epic?

  • ✔ Hassle-free returns within 15 days

  • ✔ Fast and friendly customer support

  • ✔ Quality streetwear designed for comfort and style

  • ✔ A brand that values your satisfaction and loyalty


Need Help?

Our support team is always here for you.

📧 Email: [your support email]

🌐 Website: [your website URL]

Thank you for choosing Swag Epic Apparel — where bold style meets confidence.